Lars Nielsen's Discoveries

November 20, 2009

IE crashes when you open some SharePoint pages

Filed under: Troubleshooting — Lars Nielsen @ 1:13 pm
Tags: ,

OK well for my second post on my blog I’ll dive in right away with a knotty SharePoint problem.  We recently had a customer who was having trouble trying to browse their SharePoint site.  For reasons which are too historical and mystical to go into here, our customer had to use IE 6 (no higher) along with Office 2003 but with OneNote 2007 installed over the top of Office 2003.

Every time they browsed to the page IE 6 crashed out with a dialog box that said:

The instruction at “0x30cb0d78” referenced memory at “0x00000000”. The memory could not be “written”

My first thought on seeing this was that the second sentence in this error is quite poetic in a curious way.  But back to issue itself: after a bit of digging around I found a good post on how to resolve this by Brian Nordmann.  After reading this our brave customer decided to have a go at following the directions herself, copying DLL’s from Office11 to Office12, and running regsvr32 (which for some reason I always mistype as regsrv32).  It did indeed resolve the problem immediately.

The trouble was, following the replacement of the DLL it became impossible to edit Word documents directly from SharePoint.  She tried clicking the little black triangle in the orange box and selecting “Edit in Microsoft Word”, and she got an error that she needed an application that had client integration for SharePoint.  Luckily our savvy customer had kept a copy of the DLL she had replaced and restoring the DLL back again resolved the problem, but left us with the “The memory could not be written” error dialog.  So we swapped the DLL back again and did some more digging around.

This post on what to about client integration problems proved useful.  Back at the customer PC we followed the procedure outlined there:

  1. Click Start, and then click Control Panel.
  2. Click Add or Remove Programs.
  3. In the list of currently installed programs, click Microsoft Office 2003, and then click Change.
  4. Click Add or Remove Features, and then click Next.
  5. Click to select the Choose advanced customization of application check box, and then click Next.
  6. In the Choose update options for applications and tools box, expand Office Tools, click the down arrow next to Windows SharePoint Services Support, and then click Run from My Computer.
  7. Click Update.

This fixed both the problems and we were back on the road again.


1 Comment »

  1. Thanks soooooooooooooooooo much for this great post This was exactly what I needed this morning 🙂

    Comment by computer internet security — December 17, 2009 @ 10:37 pm

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